In this post, we will discuss the power of embracing every layer of your organization in business transformation. We will explore the three ‘L’s—Layers, Language, and Level—and learn why building internal transformation capability is the key to lasting success.
If you are a Business Transformation Leader, Manager or Consultant and want to transform your organisation faster, with less risk, less effort, less cost and less time, then this is for you.
The Three 'L's: Layers, Language, and Levels
In every organization, there are three distinct layers: the strategic layer (top), the operational layer (middle), and the implementation layer (bottom). Each layer speaks a different language and requires a unique level of detail.
Strategic Layer (Top)
This is where the C-suite resides, and their language is one of macro-level concerns. They focus on high-level information such as market share, competitor analysis, return on investment (ROI), and payback period. Their perspective is essential for setting the overall direction and vision of the organization.
Operational Layer (Middle):
The middle layer deals with operational issues that directly impact day-to-day activities. They speak the language of staff turnover rates, call response times, complaint resolution, and other operational metrics. Their role is to bridge the gap between the strategic vision and its execution
Implementation Layer (Bottom):
At the implementation layer, the language shifts to a highly detailed level. Here, individuals are concerned with the nitty-gritty aspects, such as business requirements documents, software code, and other granular details. This layer is responsible for turning strategies and operational plans into actionable tasks.
Understanding the Three 'L's for Business Agility
Achieving true business agility means understanding how these layers interact with each other and anticipating their wants and needs. In agile organizations, the three ‘L’s work in harmony, ensuring seamless communication and alignment between layers. When each layer understands what the others require, changes become smoother, and adaptation becomes second nature.
On the contrary, organizations that fail to grasp the significance of the three ‘L’s often struggle with changes. Miscommunication and misalignment can lead to delays, resistance, and missed opportunities.
Three Options for Transformation: Buy, Build, or Borrow
Traditionally, organizations have three options when it comes to transformation: buy, build, or borrow resources and talent. Let’s explore each option along with their pros and cons:
Purchasing external resources, often through consultants or large consultancy firms like the Big 4, is a common approach. It’s seen as a risk management strategy, especially for larger companies.
- Pros: Access to specialized expertise, reduced internal workload.
- Cons: High costs, potential lack of ownership, limited knowledge transfer.
Developing transformation capabilities internally by nurturing and training existing staff. This approach takes time and commitment but can lead to sustainable transformation.
- Pros: Internal ownership, long-term benefits, cultural alignment.
- Cons: Requires time, may not be suitable for immediate needs.
Borrowing resources through agencies or outsourcing partners can provide flexibility, but it may not foster internal capability development.
- Pros: Quick access to resources, flexibility.
- Cons: Limited knowledge transfer, dependence on suppliers.
The Best Approach: Building Internal Transformation Capability
While each option has its merits, the most sustainable approach is to build your internal transformation capability. This means investing in your people, nurturing their skills, and developing a culture of continuous improvement. It’s a commitment to the long-term success of your organization.
At HOBA Tech, we believe in empowering businesses to build their internal transformation capability. Our unique methodology and training programs enable you to develop the skills and talent needed to drive transformation from within. This approach not only reduces dependency on external resources but also fosters a culture of innovation and adaptability.
In conclusion, business transformation is not a one-size-fits-all endeavor. It’s a journey that involves every layer, every language, and every level of your organisation. By understanding the three ‘L’s and choosing to build your internal transformation capability, you can position your organisation for sustainable success in an ever-changing business landscape. It’s time to make business transformation everyone’s business!
About HOBA Tech
If you liked what you read, learn more about Business Transformation and how to bring it to reality with less stress, less effort, less time, less cost, and higher profit. Learn about our award-winning agile Business Transformation framework, already used by thousands across the world to transform their business, including the UK Government, FTSE 100 Companies and start-ups, check it out here.
If you want to read why others are calling The Business Transformation Playbook the “Business Transformation Bible,” read the Amazon reviews here.
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P.P.S. If you want to learn more about business transformation, check out The Business Transformation Playbook here.