In Benefits Realisation Management (BRM) context – a capability is ‘the set of outputs required to create an outcome’. Note – ‘capability’ is often used interchangeability with the term ‘business capability’, which is not entirely true or correct. Business Capabilities consists of ‘people, process and technology’. Often ‘Technology’ stakeholders refer to the collective ‘technology’ they build, develop and/or maintain as ‘capabilities’. To be explicitly clear and to avoid confusion, and therefore the 70% failure rate in transformations, ‘a capability’ in that context strictly refers to or relates to ‘technology only’.
Also see Business Capability
