REFUND
POLICY.
30-Day Results Guarantee for HOBA® Certification
HOBA® Certification Refund Policy
We stand behind the quality and effectiveness of our HOBA® Certification program.
All purchases of the HOBA® Certification (including both payment plan and full payment options) come with a 30-day results guarantee.
To qualify for a refund:
- Complete the entire 6-week certification program
- Implement the HOBA methodology in a real transformation project or initiative
- Use our support channels (community, Q&A sessions, direct support) to get help with any challenges
- Request your refund within 30 days of purchase if you don’t see measurable improvement in your transformation results
To request a refund, email our support team with:
- Proof of program completion (all modules and assignments)
- Description of how you implemented HOBA methodology
- Documentation of support channels used
- Explanation of why the methodology didn’t deliver expected results
We’ll process approved refunds within 5–7 business days.
Exclusions
This guarantee does not apply to:
- Partial program completion (you must complete all 6 weeks)
- Failure to implement methodology in real projects
- Requests after 30 days from purchase date
- Mass downloading of materials without genuine participation
- Corporate or group enrollments (separate terms apply)
Downloadable Resources
Purchases of individual templates, downloadable resources, checklists, books, or standalone digital products are final sale and not eligible for refunds.
Corporate Training & Consulting
Corporate training programs, consulting services, and custom implementations have separate terms and conditions provided at time of purchase.
Partner Program
Partner program fees and investments are governed by separate partnership agreements and refund terms.
In-Person Training Events & Roadshow Workshops
All in-person training events, including the 2026 Global AI Transformation Roadshow workshops, are subject to the following refund schedule regardless of pricing tier purchased (Early Early-Bird, Early Bird, Final Call, or Regular):
- 4+ weeks before event: 100% refund
- 2–4 weeks before event: 50% refund
- Less than 2 weeks: no refund
Event cancellations by HOBA Tech result in full refund or credit toward future events. If a workshop does not run, participants may alternatively transfer to HOBA’s Agile Transformation Accelerator ($1,997 value) at no additional cost.
Transfer policy: Registration may be transferred to another attendee from the same organisation at any time before the event at no charge. Transfers to a different city or event date are permitted up to 2 weeks before the original event date, subject to availability.
Results Guarantee Conditions
Our 30-day guarantee requires actual implementation of the HOBA methodology in real transformation work. This is a results guarantee, not a satisfaction guarantee.
We’re confident that professionals who complete the program and implement the methodology will see measurable improvement in their transformation projects.
Anti-Fraud Provisions
Our systems track program engagement and material usage. Refund requests from accounts showing bulk downloading without genuine participation will be denied.
We reserve the right to refuse refunds to customers who violate our terms of service or engage in fraudulent behavior.
Downloadable Resources Not Refundable
Delivery of our products is in digital form. As a result, no shipping is required for product delivery.
Contact Us
For refund requests or questions about this policy:
Email: [email protected]
Subject Line: “Refund Request – [Your Name]”
Please allow 2–3 business days for initial response.