Transforming Specialty Insurance Operations with a Centralised TOM

The Challenges of a Fragmented Global Operation

The Cause of the Issue

A London-based specialty insurer faced operational inefficiencies, siloed systems, and inconsistent processes across its global offices. Brexit and the pandemic further highlighted the need for transformation.

HOBA® Tech partnered with the client to design a unified Target Operating Model (TOM) and implement a centralized Centre of Excellence (CoE). This streamlined operations, integrated systems, and aligned global processes to achieve measurable results.

Real Results, Real Transformation

• Standardised processes across all regions
• Increased productivity by 25% through digital workflows
• Achieved £2M in annual cost savings
• Established a governance framework to ensure alignment and transparency